Privacy Policy | Gday96 Casino

Information we may collect

The information handled by an online casino can vary depending on how you use the website, the services you request and the checks that are required. We only seek information that is reasonably relevant to operating the website, providing gambling services, meeting legal and security requirements, and supporting players.

Account and identification information

When you register or use an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings. To confirm identity, age, eligibility or account ownership, we may also request verification documents or other information. These documents may contain identity details, images, residential information or other information needed for a verification check.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed by payment providers or other service providers involved in completing a transaction. We may receive information needed to confirm a payment, but payment details may be handled directly by the relevant provider in accordance with its own privacy practices.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring websites and information about how you interact with the website. We may also handle information about connection, security and performance so that the website can operate reliably.

Communications and support information

If you contact support, participate in a review or feedback process, or communicate with us in another way, we may keep the content of that communication and related details. This helps us respond to questions, investigate issues, maintain records and improve the player experience.

How and why information is used

Information may be used for the following purposes. The exact use depends on the information involved and the circumstances in which it was collected.

To create, maintain and administer your player account.
To provide access to website features and gambling services requested by you.
To process deposits, withdrawals and other account transactions.
To verify identity, age, account ownership and eligibility.
To carry out anti-fraud, anti-money-laundering, security and risk checks.
To detect, investigate and prevent suspicious, unlawful or unauthorised activity.
To provide customer support, respond to enquiries and resolve complaints.
To understand website usage, troubleshoot technical problems and improve performance.
To personalise communications or website content where appropriate.
To send marketing communications where permitted and where you have provided consent or another valid preference applies.
To meet legal, regulatory, accounting, tax, record-keeping and responsible gambling obligations.
To protect the rights, property, safety and security of players, the website and other people.

We may combine information collected from different parts of the website where this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected without an appropriate basis or notice.

Marketing communications

Where marketing communications are sent, they may include information about website features, offers, updates or other relevant services. You can choose to stop receiving marketing communications by using an unsubscribe option where available or by contacting us. Stopping marketing messages does not necessarily stop important service, security, account or transaction communications.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on your device that can help remember preferences, support login and account functions, measure website use, improve performance and assist with security. Some cookies may be provided by service providers that help operate website features or analyse usage.

You can manage or restrict cookies through your browser settings. Depending on the browser and the type of cookie, blocking or deleting cookies may affect account functions, preferences or the way parts of the website work. Information about cookies may also be provided through website notices or settings where available.

When information may be shared

Personal information may be shared where reasonably necessary to operate the website and provide services. This can include sharing with payment providers, identity and verification services, technology and hosting providers, customer support providers, fraud prevention services, professional advisers and other suppliers working on our behalf. These parties should only handle information for relevant services and in accordance with applicable requirements.

Information may also be disclosed where required or permitted by law, to respond to a lawful request, to protect people or property, to investigate suspected fraud or other misconduct, or in connection with a business change affecting the website. We do not sell personal information as a general practice.

Security and international handling

Reasonable technical, organisational and administrative measures are used to help protect information from loss, misuse, unauthorised access, alteration or disclosure. No online service can guarantee absolute security, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Some service providers may handle information in countries other than Australia. Where information is transferred or accessed across borders, reasonable steps are taken to support appropriate protection and handling in line with applicable privacy requirements.

Your privacy rights and data requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can contact support@gday96casino.best to ask to exercise your privacy rights or to raise a question about how your information is handled.

Access your personal information and receive an explanation of how it is used.
Request correction of information that is inaccurate, incomplete or out of date.
Request deletion of your personal information where there is no continuing reason to retain it.
Withdraw consent to marketing communications or other processing that relies on your consent.
Ask questions about the handling, sharing or security of your information.
Raise a concern or make a privacy complaint.

When responding to a request, we may need to confirm your identity and clarify the information or action requested. Some requests may be limited or refused where this is permitted or required, including where fulfilling the request could affect legal obligations, security checks, another person’s privacy, dispute resolution or the integrity of the website. If a request cannot be completed in full, we will aim to explain the relevant reason.

Account closure and retention

Closing an account does not automatically remove every record. Some information, including account, verification, payment, transaction, security and communication records, must be kept for a period required by law or for legitimate security, dispute, accounting and compliance purposes. We retain information only for as long as reasonably necessary for those purposes, after which it is securely deleted, anonymised or otherwise handled appropriately.

Changes to this policy

This Privacy Policy may be updated when the website, services, legal requirements or information-handling practices change. The updated version will be made available on the website and will apply from the stated or implied effective date. Players should review this page from time to time. If a change is significant, additional notice may be provided where appropriate.

For privacy and data requests, including access, correction, deletion or withdrawal of marketing consent, contact support@gday96casino.best. Please provide enough information for your request to be understood, but do not send unnecessary sensitive information or payment credentials.